Personal Data Protection Policy (English version)  

 & Apartments respects and is committed to the protection of your Personal Data and your privacy. This Personal Data Protection Policy (“Policy“) describes how Aria Grand Hotel uses your personal data in accordance with the vietnamese law.


Personal Data

Type of Personal Data

Personal Data” means information about you, from which you are identifiable.  This includes, but is not limited to, your name, race, nationality, identification card number, passport number, date of birth, address, telephone number, email address, vehicle number, credit card or payment details, any information about you which you have provided to Aria Grand Hotel related to your reservation or stay (such as travel details and preferences), information relating to your purchase and/or receipt of products or services, reviews and suggestions about Aria Grand Hotel properties, customer surveys, closed circuit television audio and images for security purposes and/or any information about you that has been or may be collected, stored, used and processed by Aria Grand Hotel from time to time.

All information requested for in the relevant forms and documents is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we may be unable to process your request and/or provide you with relevant services and products.

For example, the provision of your Personal Data is mandatory when you make a reservation to stay at, and check into a Aria Grand Hotel property. If you do not provide Aria Grand Hotel your Personal Data, Aria Grand Hotel will not be able to process your reservation or registration and you will be unable to stay at the Aria Grand Hotel property.

For vendors, suppliers, or service providers, the provision of your Personal Data is necessary for Aria Grand Hotel to purchase and pay for the concerned goods and/or services.

Source of Personal Data

Aria Grand Hotel collects your Personal Data directly, or indirectly through our authorized agents and representatives such as travel agents, your legal representatives, credit reference agencies, in connection with any transaction, arrangements and/or enquiries made with the Aria Grand Hotel including when you send us completed enquiry, application and/or registration forms via various means, including online and physical hardcopies at public venues or in our premises. Your personal data may also be collected from cookies through the use of our website.

In addition to the Personal Data you provide to Aria Grand Hotel directly, Aria Grand Hotel also collects your Personal Data  from  a  variety  of  sources,  including  without  limitation, when  you  visit  or stay  at  Aria Grand Hotel,  when  you  make  a  reservation  to  stay  atAria Grand Hotel over  the  telephone,  via  the  website  or  otherwise,  when  you  interact  and  communicate  with  Aria Grand Hotel  at  events  or  otherwise  or  when you use  the  website.

For persons, vendors, suppliers, tenants or service providers, Aria Grand Hotel collects your Personal Data directly or indirectly through our authorized agents and representatives, third parties such as your employer, authorized agents or credit reference agencies when you enter into any transactions or arrangements with the Aria Grand Hotel, including in connection with the supply or proposed supply of products or services, when you send us a completed enquiry and/or credit application or apply for employment. Your Personal Data may also be collected from cookies through the use of our website.

Processing of Personal Data

Your Personal Data is collected and used as required or permitted by law to, among other uses: process your hotel reservation and stay; process and confirm your restaurant reservation; provide you the goods and services you have purchased or requested; administer membership programmes; for purposes of billing and payments relating to your use of any goods and services you have purchased or requested; to respond to questions, comments and feedback from you; provide you with a better and more personalized level of service; to provide for your safety and security as well as for the staff; for internal administrative purposes including accounting, compliance and auditing; to comply with regulatory requirements and obligations under law and you agree and consent to Aria Grand Hotel using and processing your Personal Data in the manner as identified in this Policy.

Marketing and promotional purposes

Aria Grand Hotel may also use and process your Personal Data to send you updates and news on the latest Aria Grand Hotel services, promotions and events which may be of interest to you, by way of post, short message service (SMS) and/or email.  You may opt out from receiving such marketing or promotional material at anytime for free, by utilising the “unsubscribe” option or contacting us at

For vendors, suppliers, or service providers your Personal Data is collected and used as required or permitted by law and to, among other uses: administer and give effect to your requested commercial transaction; to process any payments related to your commercial transaction; for insurance purposes; for internal administrative purposes including accounting and auditing, compliance and auditing.